When answering this question, emphasize your organizational and communication skills. Explain the process you follow to handle maintenance requests, from receiving the request to resolving the issue. Mention any software or systems you use to track requests and ensure timely completion. Provide an example of a time when you successfully managed a maintenance request, highlighting your problem-solving abilities and commitment to tenant satisfaction.
Example Answer: "When I receive a maintenance request from a tenant, I first log the request into our property management system to ensure it is tracked and prioritized. I then communicate with the tenant to acknowledge their request and provide an estimated timeline for resolution. I coordinate with our maintenance team or external contractors to address the issue promptly. For instance, a tenant once reported a leaking faucet, and I immediately scheduled a plumber to fix it within 24 hours. I followed up with the tenant afterward to ensure they were satisfied with the repair. This process helps maintain tenant satisfaction and keeps the property in good condition."
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