When answering this question, emphasize your ability to stay calm, listen actively, and find a resolution that satisfies both the tenant and the property owner. Provide a specific example if possible. For instance, you might say:
"In my previous role, I encountered a tenant who was very upset about a maintenance issue that had not been resolved promptly. I listened to their concerns without interrupting, acknowledged their frustration, and assured them that I would personally follow up with the maintenance team. I kept the tenant updated on the progress and ensured the issue was resolved quickly. By maintaining open communication and showing empathy, I was able to de-escalate the situation and retain the tenant's trust."
Stand out from the crowd with video applications! Make your video applications in minutes and show the real you.