Can you describe a time when you had to resolve a conflict between tenants?

Your Answer

How To Answer This Question?

This question is designed to evaluate your conflict resolution skills, which are crucial for a Leasing Consultant. When answering, choose a specific example that highlights your ability to mediate and resolve disputes effectively. Structure your response using the STAR method (Situation, Task, Action, Result):

1. Situation: Describe the context or background of the conflict.
2. Task: Explain your role and what you needed to accomplish.
3. Action: Detail the steps you took to address and resolve the conflict.
4. Result: Share the outcome and any positive impact it had on the tenants and the property.

Example:

"In my previous role, two tenants were in a dispute over noise levels. One tenant worked night shifts and needed to sleep during the day, while the other tenant had young children who were active during the day. I arranged a meeting with both tenants to understand their concerns and find a compromise. We agreed on quiet hours and provided the tenant with children some soundproofing materials. As a result, both tenants were satisfied, and we received no further complaints."