When answering this question, emphasize your ability to translate complex technical terms into simple, everyday language. Highlight any strategies you use to ensure clarity, such as using analogies, visual aids, or step-by-step instructions. Provide examples from past experiences where you successfully communicated with non-technical users, focusing on the positive outcomes of those interactions. For instance, you might say:
"I always start by assessing the user's level of understanding and then tailor my explanation accordingly. For example, when explaining how to reset a router, I might compare it to rebooting a computer, which is a more familiar concept. I also use visual aids like diagrams or screenshots to make the process clearer. In my previous role, I helped a non-technical user troubleshoot a network issue by walking them through each step over the phone, ensuring they understood each part of the process. As a result, they were able to resolve the issue on their own in the future."
Stand out from the crowd with video applications! Make your video applications in minutes and show the real you.