When answering this question, focus on a specific example that highlights your problem-solving skills and technical expertise. Start by briefly describing the problem, then explain the steps you took to resolve it, and finally, discuss the outcome. Make sure to emphasize your role in the resolution process and any tools or techniques you used. For example:
"In my previous role, we encountered a situation where our email server was frequently crashing, causing significant downtime. I took the lead in diagnosing the issue by analyzing server logs and identifying a memory leak in the email application. I then worked with the software vendor to apply a patch and monitored the server to ensure stability. As a result, we reduced downtime by 90% and improved overall system reliability."
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