When answering this question, focus on specific examples that highlight your troubleshooting skills and experience. Start by briefly describing the types of hardware and software issues you have encountered. Then, explain the steps you took to diagnose and resolve these issues. Mention any tools or methodologies you used, and emphasize your ability to work under pressure and communicate effectively with non-technical users. For example:
"In my previous role, I frequently dealt with network connectivity issues and software crashes. One particular instance involved a critical server that went down, affecting multiple departments. I quickly identified the problem as a hardware failure, replaced the faulty component, and restored the server within an hour. Additionally, I implemented a monitoring system to prevent future occurrences. My ability to remain calm and methodical under pressure was crucial in resolving the issue efficiently."
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