When answering this question, emphasize your ability to remain calm, professional, and solution-oriented. Discuss the importance of clear communication and understanding the perspectives of all parties involved. Provide a specific example where you successfully navigated a disagreement by listening actively, presenting evidence, and finding a mutually acceptable resolution. For instance, you might say:
"In my previous role, I encountered a situation where a client disagreed with the appraisal value I provided for their vehicle. I first listened to their concerns and understood their perspective. Then, I explained the appraisal process and the factors that influenced the valuation. By providing detailed documentation and being open to re-evaluating certain aspects, we were able to reach a consensus that satisfied both the client and the insurance company. This experience taught me the importance of transparency and collaboration in resolving conflicts."
Stand out from the crowd with video applications! Make your video applications in minutes and show the real you.