How do you handle objections from potential clients?

Your Answer

How To Answer This Question?

When answering this question, it's important to demonstrate your ability to listen to the client's concerns, empathize with their situation, and provide solutions that address their objections. Start by explaining the importance of understanding the root cause of the objection. Provide a step-by-step approach you use to handle objections, such as:

1. Listen Actively: Show that you listen carefully to the client's concerns without interrupting.
2. Empathize: Acknowledge their concerns and show that you understand their point of view.
3. Clarify: Ask questions to ensure you fully understand the objection.
4. Respond: Provide a well-thought-out response that addresses their concerns. Use facts, benefits, and features of the insurance policy to counter the objection.
5. Confirm: Check if your response has resolved their concern and if they have any other questions.

For example, you might say: "When a client objects to the cost of a policy, I first listen to their concerns and empathize with their situation. I then clarify by asking what specific aspects of the cost they find challenging. Once I understand their concern, I explain the value and benefits of the policy, such as long-term savings and comprehensive coverage. Finally, I confirm if this addresses their concern and if they have any other questions." This approach shows that you are client-focused, solution-oriented, and skilled in handling objections effectively.