This question is designed to evaluate your problem-solving skills, creativity, and impact on the hotel's bottom line. When answering, choose a specific example that highlights your role in identifying an issue, implementing a solution, and the measurable results of your actions.
Example:
"In my previous role as a Hotel Manager, I noticed that our check-in process was causing long wait times, which affected guest satisfaction. I implemented a new digital check-in system that allowed guests to check in via their smartphones. This reduced wait times by 50% and increased our guest satisfaction scores by 20%. Additionally, the efficiency gained allowed us to reallocate staff to other critical areas, improving overall operational efficiency."
Stand out from the crowd with video applications! Make your video applications in minutes and show the real you.