When answering this question, focus on demonstrating your organizational skills and familiarity with reservation systems. Mention specific strategies you use to manage reservations, such as using reservation software, maintaining a clear and updated reservation book, and confirming reservations with customers. Highlight any experience you have with handling overbookings or last-minute changes, and emphasize your ability to stay calm and organized under pressure. For example, you might say:
"I use a combination of reservation software and a physical reservation book to manage and organize reservations. I ensure that all reservations are entered into the system promptly and double-check for any discrepancies. I also confirm reservations with customers a day in advance to reduce no-shows. In case of overbookings or last-minute changes, I stay calm and try to accommodate guests by offering alternative seating options or adjusting the reservation times. My goal is to ensure a smooth and pleasant dining experience for all guests."
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