When answering this question, it's important to demonstrate your ability to stay calm, organized, and efficient under pressure. Start by acknowledging that peak hours can indeed be stressful, but emphasize your strategies for managing stress and maintaining high performance. For example, you might mention techniques such as prioritizing tasks, staying focused on customer needs, and communicating effectively with your team. Provide a specific example from a past experience where you successfully handled a high-pressure situation, detailing the actions you took and the positive outcome that resulted. This will show the interviewer that you have practical experience and a proactive approach to managing stress in a busy environment.
Example: "During my time at XYZ Restaurant, peak hours were always a challenge. I made sure to stay organized by keeping a clear list of reservations and walk-ins. I also communicated constantly with the kitchen and wait staff to ensure that we were all on the same page. One evening, we had an unexpected rush, and I quickly prioritized seating for families with young children and larger groups to keep things moving smoothly. By staying calm and focused, we managed to seat everyone efficiently and received positive feedback from customers about how well we handled the busy period."
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