This question is designed to evaluate your customer service skills and your ability to create a welcoming atmosphere for guests. When answering, focus on the specific actions you take to ensure guests feel welcomed and valued from the moment they enter the restaurant. Mention any relevant experience and provide examples to illustrate your approach.
Example Answer:
"To ensure a positive first impression for guests, I always greet them with a warm smile and a friendly greeting as soon as they walk in. I make eye contact and use their names if I know them. I also ensure the entrance area is clean and inviting. If there is a wait, I provide an accurate estimate and offer them a comfortable place to sit. I believe that making guests feel acknowledged and valued from the moment they enter sets the tone for a pleasant dining experience."
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