When answering this question, focus on demonstrating your problem-solving skills, patience, and ability to maintain a positive attitude. Start by briefly describing the situation, then explain the actions you took to address the customer's concerns, and finally, highlight the positive outcome. For example:
"In my previous role as a host, I encountered a situation where a customer was upset because their reservation was not found in the system. I calmly apologized for the inconvenience and assured them that I would resolve the issue. I quickly checked for available tables and offered them a complimentary drink while they waited. I also informed the manager about the situation to ensure it was handled smoothly. The customer appreciated the prompt attention and left the restaurant satisfied with the service."
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