When answering this question, focus on your past roles and responsibilities that align with the job description. Highlight specific tasks such as greeting and seating customers, managing reservations, and ensuring a pleasant dining experience. Provide examples of how you handled busy times, resolved customer issues, and contributed to a positive atmosphere. For instance, you might say:
"In my previous role at XYZ Restaurant, I was responsible for greeting and seating customers, managing reservations, and ensuring that each guest had a pleasant dining experience. During peak hours, I efficiently managed the waitlist and communicated wait times to guests, ensuring they were comfortable and informed. I also handled customer complaints with empathy and worked with the team to resolve any issues promptly. My ability to stay organized and maintain a friendly demeanor under pressure helped create a welcoming environment for all guests."
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