When answering this question, focus on your strategies for training and motivating your team to deliver exceptional guest service. Highlight specific methods you use for training, such as workshops, role-playing, or shadowing experienced staff. Discuss how you set clear expectations and provide ongoing feedback. Additionally, emphasize your motivational techniques, such as recognizing and rewarding good performance, fostering a positive work environment, and encouraging open communication. Provide examples from your past experience where your training and motivational strategies led to improved guest satisfaction.
Example: "In my previous role, I implemented a comprehensive training program that included both classroom instruction and hands-on practice. I also established a recognition system to reward employees who went above and beyond in their service. This not only improved our guest satisfaction scores but also boosted team morale and engagement."
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