When answering this question, emphasize your proactive approach to handling feedback and your commitment to continuous improvement. Start by explaining the importance of guest feedback in maintaining high service standards. Provide a specific example where you received feedback, how you addressed it, and the steps you took to ensure the issue was resolved and not repeated. Highlight your communication skills, problem-solving abilities, and how you collaborate with other departments to implement changes. For instance:
"Guest feedback is crucial for maintaining and improving our service quality. When I receive feedback, I first ensure that the guest feels heard and appreciated. For example, a guest once mentioned that the check-in process was too slow. I apologized for the inconvenience and assured them that we would look into it. I then reviewed our check-in procedures and identified bottlenecks. By coordinating with the front desk team and IT department, we streamlined the process, reducing check-in times by 20%. This not only improved guest satisfaction but also increased our operational efficiency."
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