When answering this question, focus on your leadership and management experience, particularly in a guest services context. Highlight specific examples where you successfully managed a team, resolved conflicts, and ensured a high level of guest satisfaction. Mention any relevant metrics or outcomes, such as improved guest satisfaction scores or successful implementation of new processes. For example:
"In my previous role as a Guest Services Supervisor at XYZ Hotel, I managed a team of 10 front desk agents. I implemented a new training program that reduced check-in times by 20% and increased guest satisfaction scores by 15%. I also handled escalated guest complaints, ensuring timely and satisfactory resolutions. My coordination with housekeeping and maintenance departments improved overall guest experience and operational efficiency."
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