When answering this question, emphasize your communication skills, attention to detail, and commitment to quality. Explain how you listen to customer needs and concerns, provide clear and professional responses, and ensure that the work meets their expectations. Provide examples of past experiences where you successfully handled customer interactions and ensured their satisfaction. For instance, you might say:
"In my previous role, I always made it a point to listen carefully to what the customer wanted and to ask clarifying questions to ensure I understood their needs. I would then explain the process and set realistic expectations about the timeline and outcome. For example, when installing a custom skylight, I kept the customer informed at every stage, addressed their concerns promptly, and ensured the final installation was exactly what they envisioned. This approach not only met but often exceeded their expectations, leading to positive feedback and repeat business."
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