When answering this question, emphasize your commitment to both technical excellence and customer service. Start by discussing the steps you take to ensure a high-quality installation or repair, such as following safety protocols, double-checking your work, and using high-quality materials. Then, talk about how you communicate with customers throughout the process to keep them informed and address any concerns they may have. Finally, mention any follow-up procedures you have in place to ensure customer satisfaction after the job is completed, such as providing a contact number for any issues or conducting a follow-up call. For example:
"To ensure customer satisfaction during a gas installation or repair, I always follow strict safety protocols and double-check my work to ensure everything is functioning correctly. I also make it a point to communicate clearly with the customer, explaining what I'm doing and why, and addressing any questions or concerns they may have. After the job is completed, I provide the customer with my contact information in case they have any issues and often follow up with a call a few days later to ensure everything is working well and they are satisfied with the service."
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