What strategies do you use to remember guests' names and preferences?

Your Answer

How To Answer This Question?

This question is designed to evaluate your memory skills, attention to detail, and commitment to providing personalized service. When answering, highlight specific strategies you use to remember names and preferences, such as:

• Repetition: Repeating the guest's name during the conversation.
• Notes: Keeping detailed notes in the reservation system.
• Associations: Creating mental associations with the guest's name and preferences.
• Technology: Using CRM tools to track guest information.

Example: "I make it a point to repeat the guest's name several times during our initial interaction, which helps me remember it. I also take detailed notes in our reservation system about their preferences, such as room type or special requests. Additionally, I use mental associations to link their name with something memorable about them, and I regularly review our CRM tools to stay updated on returning guests' preferences."