What software or systems are you familiar with for managing reservations and check-ins?

Your Answer

How To Answer This Question?

This question is designed to gauge your technical proficiency and experience with reservation and check-in systems, which are crucial for a Front Desk Agent role. When answering, mention specific software or systems you have used, such as Opera PMS, Amadeus, or RoomKeyPMS. Provide examples of tasks you performed using these systems, such as booking reservations, checking guests in and out, and handling guest inquiries. Highlight any training or certifications you have related to these systems, and emphasize your ability to quickly learn new technologies if needed.

Example Answer:

"I have extensive experience using Opera PMS for managing reservations and check-ins. In my previous role, I used Opera to handle guest bookings, process check-ins and check-outs, and manage room assignments. I also have experience with Amadeus, which I used for coordinating group reservations and generating reports. Additionally, I completed a certification course in RoomKeyPMS, which has equipped me with the skills to efficiently manage guest inquiries and reservations. I am confident in my ability to quickly adapt to new systems and technologies as required."