When answering this question, it's important to demonstrate your ability to manage multiple responsibilities efficiently. Start by explaining your general approach to prioritization, such as using a to-do list or a digital task manager. Mention that you assess the urgency and importance of each task, and give priority to those that directly impact guest satisfaction and operational efficiency. Provide a specific example from a past experience where you successfully managed a busy shift, highlighting the steps you took to stay organized and ensure all tasks were completed in a timely manner. For instance, you might say:
"During a particularly busy shift, I first made a quick list of all the tasks that needed to be done. I prioritized check-ins and check-outs since they directly affected guest satisfaction. I then addressed urgent guest inquiries and reservations. For less urgent tasks, I scheduled specific times to complete them during quieter moments. This approach allowed me to stay organized and ensure that all guests received prompt and efficient service."
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