When answering this question, emphasize your ability to stay calm and organized under pressure. Explain your method for prioritizing tasks and ensuring that both phone calls and in-person guests receive prompt and courteous service. For example, you might say:
"In situations where I need to handle multiple phone lines and in-person guests simultaneously, I prioritize based on urgency and the nature of the request. I always acknowledge in-person guests with a friendly greeting and let them know I will assist them shortly. For phone calls, I answer promptly, determine the urgency, and if necessary, place the caller on a brief hold while I attend to the in-person guest. I ensure to follow up with the caller as soon as possible. Staying organized and maintaining a calm demeanor helps me manage these tasks efficiently."
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