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How do you handle multiple phone lines and in-person guests simultaneously?

Your Answer

How To Answer This Question?

When answering this question, emphasize your ability to stay calm and organized under pressure. Explain your method for prioritizing tasks and ensuring that both phone calls and in-person guests receive prompt and courteous service. For example, you might say:

"In situations where I need to handle multiple phone lines and in-person guests simultaneously, I prioritize based on urgency and the nature of the request. I always acknowledge in-person guests with a friendly greeting and let them know I will assist them shortly. For phone calls, I answer promptly, determine the urgency, and if necessary, place the caller on a brief hold while I attend to the in-person guest. I ensure to follow up with the caller as soon as possible. Staying organized and maintaining a calm demeanor helps me manage these tasks efficiently."

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