This question is designed to evaluate your commitment to providing exceptional service and your ability to handle unexpected situations. When answering, choose a specific example that highlights your proactive approach and problem-solving skills.
Example Answer:
"At my previous job, a guest arrived late at night after a long flight and realized they had left their luggage at the airport. Understanding their frustration, I immediately contacted the airport's lost and found department and arranged for the luggage to be delivered to the hotel. In the meantime, I provided the guest with essential toiletries and a complimentary meal. The guest was extremely grateful and left a positive review about their experience."
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