When answering this question, focus on highlighting your experience in customer service roles, especially those that involve direct interaction with guests or customers. Mention specific responsibilities you had, such as greeting guests, managing check-ins and check-outs, handling reservations, and addressing guest inquiries. Provide examples that demonstrate your ability to handle difficult situations, multitask, and maintain a positive attitude. For instance, you could say:
"In my previous role as a Front Desk Agent at XYZ Hotel, I was responsible for greeting guests, managing check-ins and check-outs, and handling reservations. I also addressed guest inquiries and resolved any issues they had during their stay. One particular instance that stands out is when I successfully managed a situation where a guest's reservation was lost. I quickly found an alternative room and offered complimentary services to ensure their satisfaction. This experience taught me the importance of staying calm under pressure and finding quick solutions to problems."
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