When answering this question, emphasize your ability to provide excellent customer service and your proficiency in managing shipment tracking systems. Explain the steps you take to handle customer inquiries, such as actively listening to their concerns, providing accurate information, and following up promptly. Mention any tools or software you use to track shipments and how you keep customers informed about the status of their shipments. Provide a specific example of a time when you successfully managed a customer inquiry and provided timely updates on shipment status.
Example: "I handle customer inquiries by first listening carefully to their concerns and gathering all necessary information. I use our shipment tracking software to check the status of their shipment and provide them with accurate updates. I make sure to communicate clearly and promptly, and I follow up to ensure their issue is resolved. For instance, a customer once called about a delayed shipment. I quickly checked the tracking system, identified the delay, and informed the customer of the new expected delivery date. I also followed up with the shipping carrier to expedite the process and kept the customer updated until the shipment was delivered."
Stand out from the crowd with video applications! Make your video applications in minutes and show the real you.