When answering this question, focus on a specific instance where you went above and beyond to ensure a customer had a positive experience. Use the STAR method (Situation, Task, Action, Result) to structure your response.
Example:
Situation: Describe the context. For instance, "I was working a busy lunch shift at a popular restaurant."
Task: Explain your responsibility. "A customer approached me with a complaint about their meal."
Action: Detail the steps you took. "I listened to the customer's concerns, apologized sincerely, and offered to replace the meal immediately. I also provided a complimentary dessert as a goodwill gesture."
Result: Share the outcome. "The customer was very pleased with the quick resolution and left a positive review online, praising the excellent service."
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