When answering this question, emphasize your understanding of the importance of customer service in the food and beverage industry. Discuss specific strategies you use to ensure high standards, such as staff training, setting clear expectations, and leading by example. Mention any relevant experience where you successfully improved customer service standards. For example:
"In my previous role, I implemented a comprehensive training program for new hires that focused on customer service excellence. I also held regular team meetings to discuss feedback and areas for improvement. By setting clear expectations and leading by example, I was able to foster a culture of exceptional service, which resulted in a 20% increase in positive customer feedback."
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