When answering this question, focus on demonstrating your ability to handle conflict professionally and effectively. Start by briefly describing the situation and the specific challenges posed by the difficult employee. Then, explain the steps you took to address the issue, emphasizing your communication skills, empathy, and problem-solving abilities. Highlight any positive outcomes that resulted from your actions, such as improved employee performance or a more harmonious work environment. For example:
"In my previous role, I had an employee who was consistently late and had a negative attitude, which affected team morale. I scheduled a private meeting with them to discuss my concerns and understand any underlying issues. It turned out they were facing personal challenges that were impacting their work. I offered support and resources, and we set clear expectations and goals for improvement. Over time, their punctuality and attitude improved significantly, leading to a more positive team dynamic."
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