When answering this question, focus on your strategies for training and developing staff to maintain high service standards and improve team performance. Mention specific methods such as on-the-job training, workshops, and continuous education programs. Highlight any past successes and how your approach aligns with the goals of the hospitality establishment. For example, you might say:
"My approach to staff training and development involves a combination of hands-on training, regular workshops, and continuous education programs. I believe in setting clear expectations and providing the necessary resources for staff to excel. In my previous role, I implemented a mentorship program that significantly improved service quality and staff retention. I would bring a similar approach to this role, ensuring that our team is well-equipped to provide exceptional service and contribute to the establishment's profitability."
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