When answering this question, focus on demonstrating your ability to increase sales while ensuring customer satisfaction. Mention specific techniques such as suggesting popular or high-margin items, pairing items (e.g., recommending a dessert with a meal), and using descriptive language to make items sound more appealing. Provide examples from your past experience where you successfully upsold items and explain the positive outcomes for both the customer and the business. For instance, you might say:
"I always pay attention to the customer's preferences and suggest items that complement their choices. For example, if a customer orders a steak, I might recommend a glass of red wine that pairs well with it. I also highlight any specials or limited-time offers to create a sense of urgency. In my previous role, these strategies helped increase our average check size by 15%."
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