When answering this question, it's important to demonstrate your ability to stay calm, empathetic, and solution-oriented. Start by acknowledging the customer's feelings and showing empathy. For example, you might say, 'I understand that you're upset, and I'm here to help resolve the issue.' Then, explain the steps you would take to address their concerns, such as listening carefully, apologizing if necessary, and finding a solution that satisfies the customer. You can also share a specific example from your past experience where you successfully handled a difficult customer, highlighting the positive outcome. This shows that you have practical experience and can effectively manage similar situations in the future.
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