This question is designed to evaluate your commitment to customer satisfaction and your ability to handle situations that require extra effort. When answering, choose a specific example that highlights your proactive approach and problem-solving skills.
Example:
"In my previous role as a Food and Beverage Attendant, there was a time when a family came in to celebrate a birthday. They had a special request for a dish that was not on our menu. I spoke with the chef and we managed to create the dish for them. I also arranged for a small birthday cake and coordinated with the staff to sing 'Happy Birthday.' The family was thrilled and expressed their gratitude for making their celebration memorable. This experience taught me the importance of going the extra mile to ensure customer satisfaction."
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