This question is asked to evaluate your language skills and your ability to communicate effectively with passengers who may not speak English. As a flight attendant, you will encounter passengers from various backgrounds, and being able to communicate in multiple languages can be a significant asset.
How to answer: 1. List the languages you speak: Start by mentioning all the languages you are fluent in or have a working knowledge of. 2. Provide examples: Share specific instances where your language skills helped in a real-life situation, especially in a customer service context. 3. Explain your approach: Describe how you handle situations with non-English speaking passengers. Mention any strategies or tools you use, such as translation apps, non-verbal communication, or seeking assistance from colleagues.
Example Answer: "I am fluent in English, Spanish, and French. On a previous flight, I assisted a French-speaking passenger who was anxious about the flight. I was able to communicate with her in French, which helped to calm her down and made her feel more comfortable. When dealing with non-English speaking passengers, I use a combination of translation apps and non-verbal communication to ensure they understand important safety information and feel cared for. Additionally, I collaborate with my colleagues who may speak other languages to provide the best service possible."
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