This question is designed to evaluate your composure and problem-solving skills in high-pressure situations, which are crucial for a flight attendant. When answering, emphasize your training, experience, and specific techniques you use to stay calm. For example, you might say:
"I stay calm during turbulence by focusing on my training and the safety protocols we've practiced. I take deep breaths to maintain my composure and ensure that I communicate clearly and reassuringly with passengers. For instance, during a recent flight, we encountered unexpected turbulence, and I calmly instructed passengers to fasten their seatbelts and reassured them that the situation was under control. My priority is always to ensure the safety and comfort of our passengers, and staying calm helps me to do that effectively."
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