When answering this question, focus on demonstrating your ability to communicate effectively with clients who may not have a technical background. Start by briefly describing the technical issue you encountered. Then, explain how you approached the situation, ensuring to highlight the steps you took to simplify the information and make it understandable for the client. Provide specific examples of the language or analogies you used to bridge the knowledge gap. Conclude by mentioning the outcome and how your explanation helped resolve the issue or improve the client's understanding.
Example: "In my previous role, I had to explain a software malfunction to a client who had no technical background. I started by describing the issue in simple terms, comparing the software glitch to a common problem like a car engine stalling. I used visual aids and avoided jargon, which helped the client understand the situation. As a result, the client felt more at ease and appreciated the clear communication, which led to a smoother resolution process."
Stand out from the crowd with video applications! Make your video applications in minutes and show the real you.