When answering this question, it's important to demonstrate your ability to manage change and address employee concerns effectively. Start by acknowledging that resistance to change is a common issue. Explain the steps you take to understand the root causes of the resistance, such as through open communication and feedback sessions. Provide examples of how you have successfully implemented new procedures in the past, highlighting your strategies for gaining employee buy-in, such as involving them in the planning process, providing adequate training, and clearly communicating the benefits of the new procedures. Emphasize your commitment to maintaining a safe work environment and your ability to lead and influence others positively.
Example: "In my previous role, I encountered resistance when introducing a new chemical handling procedure. I organized a series of meetings to explain the reasons behind the change and how it would improve safety. I also involved key employees in the development of the training program to ensure it was practical and addressed their concerns. By maintaining open lines of communication and demonstrating the benefits of the new procedure, I was able to gain their support and successfully implement the change."
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