When answering this question, it's important to demonstrate your knowledge of the key metrics that are crucial for evaluating distribution performance. Start by mentioning the most common metrics such as on-time delivery rate, order accuracy, and transportation cost. Explain why each metric is important and how it impacts overall distribution efficiency. Provide examples from your past experience where you successfully used these metrics to improve distribution performance. For instance, you might say:
"In my previous role, I closely monitored the on-time delivery rate to ensure that our products reached customers as promised. By identifying patterns in delays, we were able to implement process improvements that increased our on-time delivery rate by 15%. Additionally, I tracked order accuracy to minimize errors and returns, which helped in maintaining customer satisfaction and reducing extra costs. Transportation cost was another critical metric; by negotiating better rates with carriers and optimizing routes, we managed to reduce transportation costs by 10% without compromising on delivery times."
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