This question is asked to gauge your technical proficiency and experience with software that is crucial for the role of a Customs Broker. When answering, mention specific software or tools you have used, such as ACE (Automated Commercial Environment), SAP GTS (Global Trade Services), or any other relevant systems. Provide examples of how you have used these tools to streamline customs processes, ensure compliance, and resolve any issues. Highlight any certifications or training you have received related to these tools. For example:
"I have extensive experience using ACE (Automated Commercial Environment) for filing and tracking import/export documentation. Additionally, I am proficient in SAP GTS, which I have used to manage global trade compliance and automate customs processes. In my previous role, I utilized these tools to reduce clearance times by 20% and ensure 100% compliance with all relevant regulations. I also completed a certification course in SAP GTS to deepen my expertise."
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