When answering this question, focus on qualities that are essential for providing excellent customer service. Highlight attributes such as empathy, patience, communication skills, problem-solving abilities, and a positive attitude. Provide examples from your past experiences where you demonstrated these qualities. For instance, you might say:
"I believe the most important qualities for a customer service representative are empathy and patience. Empathy allows you to understand and relate to the customer's situation, which helps in providing better assistance. Patience is crucial when dealing with frustrated or upset customers. For example, in my previous role, I had a situation where a customer was very upset about a delayed shipment. By listening to their concerns and showing empathy, I was able to calm them down and find a satisfactory solution. Additionally, strong communication skills and problem-solving abilities are vital to effectively address and resolve customer issues."
Stand out from the crowd with video applications! Make your video applications in minutes and show the real you.