When answering this question, emphasize your problem-solving skills, resourcefulness, and commitment to providing excellent customer service. Explain that you would first acknowledge the customer's question and assure them that you will find the answer. Mention that you would use available resources such as company databases, knowledge bases, or consult with colleagues or supervisors to find the correct information. Provide an example from your past experience where you successfully handled a similar situation. For instance:
"In my previous role, a customer asked a technical question that I was not immediately able to answer. I acknowledged their question and assured them I would find the information they needed. I then consulted our internal knowledge base and reached out to a senior team member for guidance. Within a short time, I was able to provide the customer with a detailed and accurate response, which they greatly appreciated."
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