When answering this question, focus on a specific instance where you took extraordinary steps to ensure a customer's satisfaction. Start by briefly describing the situation and the customer's needs. Then, explain the actions you took that went beyond the standard service. Highlight the positive outcome and any feedback you received from the customer or your supervisor. For example:
"A customer once called in extremely frustrated because their order had not arrived on time, and it was a gift for a special occasion. I not only expedited the shipping of a replacement item but also arranged for a complimentary gift wrapping and included a handwritten apology note. The customer was so pleased with the effort that they wrote a glowing review and became a loyal customer."
Stand out from the crowd with video applications! Make your video applications in minutes and show the real you.