When answering this question, focus on your leadership and management skills, as well as your experience in customer service. Provide specific examples of how you have successfully managed a team, improved customer satisfaction, and handled challenging situations. Highlight any strategies you implemented to enhance team performance and customer loyalty. For example:
"In my previous role as a Customer Service Manager at XYZ Company, I managed a team of 15 customer service representatives. I implemented a new training program that reduced onboarding time by 20% and increased customer satisfaction scores by 15%. Additionally, I introduced a feedback system that allowed team members to share their insights, which led to a more collaborative and motivated team environment."
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