This question is designed to gauge your dedication to professional development and your ability to stay informed about industry trends. To answer effectively, mention specific resources you use, such as industry blogs, webinars, conferences, and professional networks. Provide examples of how you have applied new knowledge to improve customer experience in your previous roles. For instance, you might say:
"I regularly follow industry blogs like CX Network and attend webinars hosted by the Customer Experience Professionals Association. Last year, I attended the Customer Experience Summit, where I learned about the latest tools for customer feedback analysis. I implemented some of these tools in my previous role, which led to a 20% increase in customer satisfaction scores."
Stand out from the crowd with video applications! Make your video applications in minutes and show the real you.