When answering this question, emphasize your ability to handle both positive and negative feedback constructively. Explain that positive feedback is a great motivator and helps identify what is working well, while negative feedback is an opportunity for improvement and growth. Provide examples of how you have used customer feedback in the past to make meaningful changes. For instance, you might say:
"I always appreciate feedback from customers as it provides valuable insights. Positive feedback helps us understand what we are doing right and reinforces good practices. On the other hand, negative feedback is equally important as it highlights areas where we can improve. For example, in my previous role, we received feedback about a recurring issue with one of our products. I took this feedback seriously, investigated the root cause, and worked with the product team to implement changes that resolved the issue. This not only improved the product but also increased customer satisfaction."
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