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How do you handle situations where you have incomplete or conflicting information about a borrower?

Your Answer

How To Answer This Question?

When answering this question, it's important to demonstrate your analytical skills, attention to detail, and ability to make sound decisions even with limited information. Start by explaining the steps you would take to gather as much information as possible, such as reaching out to the borrower for clarification, consulting additional sources, or using industry benchmarks. Discuss how you would weigh the available information, identify any red flags, and consider the potential risks involved. Provide a specific example from your past experience where you successfully navigated a similar situation, highlighting the outcome and what you learned from it. For instance:

"In my previous role, I encountered a situation where a borrower's financial statements were inconsistent. I contacted the borrower to request additional documentation and cross-referenced the information with industry standards. By doing so, I was able to identify discrepancies and make a well-informed decision, ultimately approving the loan with certain conditions to mitigate risk."

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