When answering this question, focus on your previous roles that are most relevant to the concierge position. Highlight specific responsibilities and achievements that demonstrate your ability to assist guests, manage reservations, arrange transportation, and provide local information. For example, you might say:
"In my previous role as a concierge at XYZ Hotel, I was responsible for managing guest reservations, arranging transportation, and providing guests with information about local attractions and services. I successfully handled multiple guest requests simultaneously and received positive feedback for my prompt and courteous service. One particular instance that stands out is when I arranged a last-minute city tour for a group of guests, which they greatly appreciated."
Be sure to emphasize your customer service skills, ability to handle multiple tasks, and any specific achievements or positive feedback you received in your previous roles.
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