When answering this question, focus on demonstrating your ability to handle conflict and maintain positive relationships. Start by briefly describing the context and the stakeholder's role. Explain the specific challenge or conflict that arose and why it was significant. Detail the steps you took to address the issue, emphasizing your communication strategies, empathy, and problem-solving skills. Conclude with the positive outcome or what you learned from the experience.
Example: "In my previous role as a Communications Manager, I had to work with a stakeholder who was very resistant to a new branding initiative. They were concerned it would alienate long-time customers. I scheduled a series of meetings to understand their concerns fully and provided data from market research to show the potential benefits. By actively listening and addressing their worries, I was able to gain their support and successfully implement the initiative, which ultimately led to increased customer engagement."
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