When answering this question, emphasize your ability to remain calm and professional during disputes. Highlight your communication skills, particularly your ability to listen actively and empathize with the claimant's concerns. Provide a structured approach to resolving disagreements, such as gathering all relevant information, understanding the claimant's perspective, and finding a fair and compliant resolution. Use specific examples from your past experience where you successfully managed a dispute or disagreement with a claimant. For instance:
"In my previous role, I encountered a situation where a claimant was unhappy with the settlement offer. I listened to their concerns, reviewed the claim details thoroughly, and explained the policy terms clearly. By maintaining open communication and showing empathy, I was able to reach a mutually agreeable solution."
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