When answering this question, focus on a specific instance where you had to evaluate a challenging claim. Explain the context of the situation, the factors you considered, and the steps you took to arrive at your decision. Highlight your analytical skills, attention to detail, and adherence to policy terms. For example, you might say:
"In my previous role, I encountered a claim that involved a significant amount of money and conflicting information from the parties involved. I thoroughly reviewed the policy terms, gathered additional evidence, and consulted with senior colleagues to ensure a fair and accurate decision. Ultimately, I decided to approve the claim based on the evidence and policy guidelines, which was later validated by an internal audit."
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